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Carnicelli Trading Co.
Phone (317) 835 - 9026


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Policies


CLIENT RESPONSIBILITY:

• Sign Carnicelli Trading Co. Chef Services Policies and Procedures prior to service activation.

• Keep children and pets out of work area / kitchen to ensure safety.

• Confine unfriendly pets in a restrained area on cooking day.

• Provide entry to home or leave key/instructions for entry if not home on cooking day. This includes setting alarm system so any code needed to enter your home will properly deactivate the system. (See Lockout Fee.)

CHEF RESPONSIBILITY:

• Sign Carnicelli Trading Co. Chef Services Policies and Procedures prior to service activation.

• Collaborate with you to determine your individual food likes and needs.

• Customize every menu to your unique taste.

• Prepare fresh, wholesome and delicious meals to your specifications.

• Utilize Safe Food Handling methods during meal preparation.

• Leave homemade individually packaged meals.

FEES:

Payment for first cook date is due prior to service activation. Subsequently, all payments must be received no later than a week prior to scheduled cook day. We accept Credit/Debit Cards, Cash, Checks or Money Orders.

Payment can be made on the day of assessment or prior to cook day.

MENU SUBMISSION:

Because we need proper shopping and prep time to develop the highest quality cuisine, menu choices must be agreed to no later than 3 days prior to scheduled cook date. Should the menu not be received in a timely manner, We will proceed with the menu available for that week, keeping in mind your likes and dislikes.

LOCKOUT FEE:

If client’s home is inaccessible or unsafe due to pets or other reasons, Cooking Fee will nonetheless be required.

RETURNED CHECKS:

Any check/payment returned for insufficient funds will result in a $30 NSF fee, due prior to the next cooking date. Client will also be responsible for all charges/fees levied by the bank.

CANCELLATIONS:

If delivery date is cancelled five (5) days or less from scheduled cooking day, Cooking Fee is non-refundable.

DISCLAIMER:

All food products are prepared and served in a client’s private home kitchen, which may not be a commercial kitchen that is inspected by the Indiana Department of Health. That being said, all Carnicelli Trading Co. Associates have been educated and trained in the proper handling of foods and storage and utilizes those practices to ensure that your food will be an enjoyable, safe product. However, once our Chef has properly completed their service, you are responsible for continuing proper food storage and handling techniques to prevent any food-borne illness. If you have any questions concerning proper techniques used, We will be happy to discuss them with you.

Carnicelli Trading Co. is not liable for operational failure of or subsequent repairs to stove tops, ovens, microwaves, refrigerators, freezers, disposals, vacuum sealers, plumbing or any other client property used that is necessary for the completion of cooking duties resulting from normal use and/or accumulative wear and tear.

Should client have questions or comments on cook day, the Chef will be happy to answer any questions.

Please feel free to contact our Operations Manager at any time with any questions or concerns you may have regarding Carnicelli Trading Co. We look forward to working with you and serving your needs in the best possible way.